International Operations Group
International Operations Group (IOG) is a crisis management company that specialises in helping clients deal with a critical incident or crisis. IOG has consultants across Asia Pacific and can service clients wherever in the region they may be located.
In the event of a major incident or crisis affecting a Liberty client, IOG can become part of the client’s crisis management team, providing advice on any aspect of managing an incident or crisis in order to protect the business reputation, reduce losses and speed up business resumption.
HACCP International is a private company based in Hong Kong, with staff located in Brisbane, Melbourne, Orlando (USA) and London. They have over eight years of involvement with the insurance industry in handling clients’ pre-incident and response requirements. They have been in the food technology business for over twenty years, and have many years of ‘on the factory floor’ experience.
As one of the most experienced crisis management consultancy firms in Asia Pacific, access to HACCP International adds significant value for Liberty’s clients.
HACCP International can provide services to Liberty clients including:
- Arrangement of product testing. HACCP International can recommend and arrange the collection and delivery of virtually any food or beverage product for testing.
- Consumer complaint retrieval. HACCP International can contact and arrange pickup of product from a consumer within 24 hours. HACCP International can also pick up samples of same-lot codes from retail outlets.
- Withdrawals and recalls. HACCP International can retrieve product from retail outlets and distribution centres; arrange return and or destruction to comply with regulatory requirements; and conduct effectiveness checks to meet government post-report requirements.
FleishmanHillard is one of Asia’s leading corporate communications and issues management specialists. They work with a wide range of organisations to establish communications policies and the tools necessary to monitor and manage their online and offline reputations.
FleishmanHillard can provide on-the-ground corporate reputation management support to Liberty clients in the event of a product recall.